You don’t need a technical specification to start
Many small-business owners and non-profit managers put off fixing disconnected tools because they think they need a formal IT brief first, or they worry about getting pushed into a monthly software contract they do not want.
A plain-language conversation and a written plan
At ROTES Smart Solutions Inc., you speak directly with the people who design and build the systems. Tell us roughly how many people are on your team, which tools you want to keep, and what feels manual or broken.
- Email:
[email protected] - Where we work: Based in Fredericton, New Brunswick—available on site across New Brunswick and remotely across Canada.
- Languages: English and Ukrainian.
What’s included when you reach out
- Direct human reply: You hear back from our team in Fredericton—never an AI phone agent or sales call centre.
- Step-one review: We check your current tools, spreadsheets and data migration needs.
- Written plan and quote: A short, plain-language document explaining what we recommend building, how long it takes, and any third-party fees (such as Microsoft 365 or payment processors).
- Private handling of your message: When you use our website form, your request is delivered to our own mail server in Canada—not to a third-party marketing cloud.
Proof: What starts from a simple conversation
- A 174-person community event: Needed families to arrive on time without staff making manual calls; solved with automatic Ukrainian-language SMS reminders sent 60 minutes before each appointment slot.
- A Canadian natural-products retailer: Moved off a restrictive site builder to self-hosted WooCommerce with Square payments, instant text order alerts and zero downtime at cutover.
Frequently asked questions
What do you need from us to start?
Just two or three sentences about what your organization does, what tools you currently use (like spreadsheets, Outlook or WordPress), and what you want to fix.
How does the first step work?
We begin every project with an initial assessment to understand your setup before writing a plan.
Do we have to commit to ongoing monthly support?
No. Once we build your system, move your data and walk your team through it, you hold all the administrator accounts and written hand-over notes. Ongoing support for updates, monitoring and small changes is completely optional.
Can we meet in person?
Yes, if you are in Fredericton or elsewhere in New Brunswick. For organizations across the rest of Canada, we meet by video call.
Send us a message
Use the form below, or email [email protected]. You will get a written plan and quote.